Terms and Conditions

Booking Policy

Credit or debit card details used to secure any and all bookings must be presented upon Check-in and will be used to take the full booking cost via the Chip and PIN payment method only, otherwise guests may pay by cash. If you are booking on behalf of someone else to Check-in, you will need to inform us via email or fax, prior to arrival. The email or fax must confirm the following details: you, or the company you are representing, are the cardholder; the last 4 digits of the credit or debit card; the full name and address of the person(s) checking-in; and you are allowing us to debit the stated credit or debit card for the full booking cost on behalf of the person(s) stated.

Accepted Cards

American Express, Argencard, Australian Bankcard, Bankcard, Carte Blanche, Chipper, Diners Club, Discover, EC-Card, Euro/Mastercard, JCB, Maestro, Pacific, Solo, Switch, Visa, Union Pay credit card, Union Pay debit card

Card Pre-Authorisation Policy

We may, at our own discretion, pre-authorise credit or debit cards prior to arrival.

Check-In Policy

Check-in is from 2:00pm. Guests arriving before 2:00pm can leave luggage at the Hotel Reception. Rooms are to be occupied by the pre-booked guest(s) only and they must be over 18 years of age unless otherwise agreed with the Hotel Management. No additional persons may enter the room. We take the full booking payment upon Check-in and, for your security, all credit or debit card payments are taken via the Chip and PIN payment method only, unless otherwise agreed with the Hotel Management. Fast-foods and/or take-away are permitted on premises.

Parking Permits Policy

We have a limited number of parking permits available; therefore, they will be issued on a first-come-first-serve basis and will be limited to 1 per room. Once issued, Jesmond Hotel does not accept responsibility for parking fines and/or any other issues that may arise. All parking permits must be returned at the Hotel Reception upon Checkout. Reservations made through third parties may incur extra charges for parking permits.

If you fail to return the parking permit, the credit or debit card used to secure the booking will be charged up to £500.00 for a replacement.

Checkout Policy

Checkout is up to 11:00am. Late checkout fines will apply after 11:30am (For further details, please ask at the Hotel Reception). Fines will apply for any damages caused in or around the Jesmond Hotel premises (including rooms) and/or to any property of Jesmond Hotel. Heavily soiled towels will incur a fine for replacement.

Booking Cancellations and No-Show Policies

The free cancellation policy is valid up to 48 hours prior to Check-in. Cancellations made within 48 hours prior to Check-in will be subject to the booking cost of the 1st night only. A ‘No-Show’ will be subject to the full booking cost.

Group Booking Policy (4+ rooms)

We take a 40% deposit upon booking and will take the remaining balance 7 days prior to Check-in. The free cancellation policy is valid up to 7 days prior to Check-in. No-show and/or late cancellations will be subject to the full booking cost (At Manager’s discretion).

The ‘Great North Run’ Weekend Booking Policy

A minimum 2-night stay must be booked. We take the full booking payment 30 days prior to Check-in. The free cancellation policy is valid up to 30 days prior to Check-in.

Printing Policy

Printing is available at the Hotel Reception at 30p per page.

Smoking Policy

Smoking is strictly prohibited in our premises. Anyone found not complying with this policy will be subject to a £100.00 fine in addition to the full booking cost and will be asked to vacate the premises.

Internet Policy

Free WiFi is available (For further details, please ask at the Hotel Reception). We will not accept responsibility for any service issues with the Internet Service Provider as this is out of our control.

Children, Cots and Extra Beds Policy

Children, Cots and Extra Beds are to be booked prior to arrival only and Cots and Extra Beds are subject to availability. Children up to 2 years of age can stay free of charge and have access to cots at no additional cost. Extra beds are available for children up to 12 years of age at an additional cost of £20.00. We can only allow a maximum of 1 Cot or Extra Bed per room. Anyone not complying with this policy will be asked to vacate the premises and will still be subject to the full booking cost.

Pets Policy

No pets are permitted on premises (including rooms). Anyone not complying with this policy will be asked to vacate the premises and will still be subject to the full booking cost.

Privacy Policy

Jesmond Hotel intends to demonstrate to you how we gather, use and protect your personal data. We respect your privacy and seek to protect your personal data, while providing a personalised and valuable service. We aim to ensure that the processing of personal data by, or on behalf of Jesmond Hotel, is fair and reasonable whilst secure, accurate and up to date. Jesmond Hotel collects information which is relevant to the product and/or service you are purchasing, or enquiring about, and uses this information to administer the supply of the product and/or service and to collect payment. We may hold your personal data securely for a certain period after checkout for administration purposes and/or for uncollected payments.

Jurisdiction Policy

The contents and use of this site are governed by English Law.

Liability Policy

Jesmond Hotel shall not be liable for any loss of income profits, goodwill data contracts or any type of special indirect or consequential loss arising from the inability to use or misuse of this site or any linked sites. Jesmond Hotel does not warrant that this site or the server that makes it available are free of viruses or other harmful components.

Accuracy Policy

While every effort is made to ensure that the information contained in this site is correct, Jesmond Hotel makes no warranty express, or implied, as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Jesmond Hotel. Jesmond Hotel may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, and out of date or may not meet you requirements.

Information presented here and/or our website is subject to change, and Jesmond Hotel reserves the right to depart without notice from any policy or procedure referred to here and/or our website. By signing the registration form, you confirm you have read and agreed to these terms and conditions.

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