Terms and Conditions

From 14:00 hours
Until 11:00 hours
Cancellation / Prepayment
Cancellation is 48 Hours before check-in.
If there is a no show, then the full booking will be charged.
If there is a late cancellation then the first night will be charged.

*Large bookings of 4 rooms or more will be charged 7 days prior to check-in and have a 7 day cancellation policy. No refund for no show or late cancellations. (At MANAGER’S discretion‎)

** Great North Run weekend Minimum two night stay.
Cancellations are 30 days prior to check-in (The total charge for the room will be taken from card details provided 30 days prior to check-in)
Children and extra beds
All rooms to be occupied by adults over 18 years of age UNLESS otherwise agreed with the hotel management.
Free! All children under 2 years stay free of charge when using existing beds (on request).
Free! All children under 2 years stay free of charge for children’s cots/cribs (on request).
All older children up to the age of 12 maximum are charged GBP 20 per person per night for extra beds. EXTRA ADULTS ARE NOT ALLOWED IN THE EXTRA BED REQUESTED AND IF IT IS THE CASE WE WILL REFUSE THE BOOKING AND THE FULL STAY WILL BE CHARGED.
The maximum number of extra beds/children’s cots permitted in a room is 1.(on request).
Any type of extra bed or child’s cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
Accepted credit cards
American Express, Visa, Euro/Mastercard, Diners Club, JCB, Maestro, Discover, Solo, Switch, Carte Blanche, Bankcard, Argencard, Chipper, Other, Pacific, Australian BankCard, UnionPay debit card, UnionPay credit card, EC-Card
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Limited Free Parking is available on first come first serve basis (Permits given on arrival). Reservations made through third parties may incur extra charges for permits.
Free WiFi is available in the hotel reception. *The hotel accepts no responsibility if they’re any service issues with the provider as this out of our control.
The Hotel has strict policy for smoking. Smoking is prohibited. If there is any breach of these conditions then you will be charged a £100 fine and asked to vacate the premises.
Privacy Policy
Jesmond Hotel respects your privacy and seeks to protect your personal data. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. It is our intention to demonstrate to you how we gather, use and protect your personal data.
The aim of Jesmond Hotel is to ensure that the processing of personal data by or on behalf of Jesmond Hotel is fair and reasonable and that your personal data is secure, accurate and up to date.
Jesmond Hotel collects information which is relevant to the product/service you are purchasing or enquiring about and is only used for administering our supply of the product or service and collecting payment.
The contents and use of this site are governed by English Law.
Jesmond Hotel shall not be liable for any loss of income profits goodwill data contracts or any type of special indirect or consequential loss arising from the use inability to use or misuse of this site or any linked sites. Jesmond Hotel does not warrant that this site or the server that makes it available are free of viruses or other harmful components.
While every effort is made to ensure that the information contained in this site is correct, Jesmond Hotel makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Some of the photographs displayed on this site are for example purposes only and do not represent work carried out by Jesmond Hotel.
Jesmond Hotel may make changes to any content and information contained on this site, at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, inaccurate, out of date or may not meet you requirements.

Use of this site constitutes your acceptance of these Terms and Conditions.

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